Terms and Conditions
Thanks very much for choosing us! Please read the following carefully (before booking):
The Peruvian system of services and products sometimes differs to that in your home country.
We strongly suggest you read the following carefully:
Travel in Peru: AMARU TRAVEL AGENCY E.I.R.L. operates in Cusco where standards of accommodation, transport and services might not be those you would normally expect.
However we strive, with all due care and skill, to provide the best services for our clients.
Travelling in Peru requires flexibility, patience, broad-mindedness, good humour and understanding that changes may be made without notice due to circumstances beyond our control (Force Majeure – see below). By booking any of our tours you agree to Llama Path making necessary changes without liability.
This is any event that AMARU TRAVEL AGENCY E.I.R.L. could not, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Llama Path will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course).
Increments in Case of Protests, Strikes (FORCE MAJEURE):
In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.
Risks: By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Choquekirao, etc.) you assume the risks associated with them. For these AMARU TRAVEL AGENCY E.I.R.L. accepts no responsibility.
We strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ company name and policy number by email or bring the information when you come to our office.
Sending your main Departure date and back up date: By providing us with a main date and a back up date for your trek (classic Inca Trail, Lares, Salkantay, etc) you automatically authorize AMARU TRAVEL AGENCY E.I.R.L. to use either of these dates for your reservation. AMARU TRAVEL AGENCY E.I.R.L. within the next 48 hours (after you have sent us your booking form and confirm deposit was made) will send you an electronic receipt confirming your trek has been officially booked and also to confirm the exact departure date of your trek.
Student rate, in order to obtain this discount you must have a valid student card. It is important you scan and e-mail this to us at the time of booking and that it is valid on the date you are booked on the Inca Trail/alternative trek (you will need to show the real studient card upon your arrival here in Cusco and in Machu Picchu).
About the Briefing:
The night before your tour you Will have a imformation (briefing) in your hotel or our office at either 6:00pm or 7:00pm (exact time will be confirmed on your arrival or by email). Your duffle bag will be provided at this time if you have paid for an extra porter for your Inca Trail or if you are doing an alternative trek.
Payment of Final Balance:
We require you to pay your final balance in our offices at least 48 hours prior to trek departure (please advise if you have any delays on arrival). You can pay your balance in cash and in US dollars.
- Deposit sent for booking is non-refundable nor transferable to any other date, person or tour.
- AMARU TRAVEL AGENCY E.I.R.L. must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or fax so that we do not incur expenses not covered by deposit.
- Once final balance has been paid, we will not be able to refund your trek payment in the case of cancellations. There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket) .
- A claim letter for your insurance company can also be provided by us upon request.
- Porter service hired can Not be cancelled (a fee is paid for booking this service).
We strongly suggest staying at high altitude (above 3000 metres – in Cusco or another high altitude city) for 1 to 2 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude.
Plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.
Thanks for choosing us and have a wonderful trip!